Return & Refund Policy

7-Day Return Policy

We want you to love your purchase. If you are not completely satisfied, we accept returns within 7 days from the date of delivery. Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

• Personalized or custom-made items
• Items marked as final sale
• Gift cards
• Items that have been used, washed, or altered

How to Initiate a Return

1. Email us at [email protected] within 7 days of delivery with your order number and reason for return.
2. We will send you a Return Authorization (RA) number and return shipping address.
3. Pack the items securely in their original packaging with the RA number clearly marked on the outside.
4. Ship the package to the return address provided with your Return Authorization (RA) number.

Refund Process

Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will be processed to your original payment method within 5-7 business days. Shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped. We recommend using a trackable shipping service for your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please email [email protected] within 7 days of delivery.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund.

Contact Information

Dustin Velora LLC
333 W San Carlos St, Suite 339
San Jose, CA 95110
Phone: (646) 535-8603
Email: [email protected]